How is the delivery charge calculated?
Delivery charges are based on total volumetric weight (volumetric weight is based on the volume of the final package) of the products in your cart .We have various weight slabs based on charged by our shipping partner. You will get shipping confirmation email along with tracking details once package is ready.
All the product prices shown with the product are inclusive of taxes.


How long does it take for an order to arrive?
All the products we sell are generally handmade (made from macrame and other thread arts) and the processing time will be different for each product kind. Theare  orders of supplies are generally dispatched on the next day of purchase. Please inform us about if there is some urgent requirement by your side via our IG handle. 
Our general delivery time is from 2 to 10 days depending upon your location and processing time of product.


Do we offer product customization?
Yes, we do offer customizations . As all the products are handmade , there are some limits in customization. But we help you with the maximum and best possible service.We provide color , size , design and product customizations. You can send your customizations request through instagram chat or via website . All your queries will be answered within 12 hours.
Click here to raise your request - 


Do we cater bulk orders?
Yes , we do take bulk orders . Feel free to get in touch with us.


Can you cancel the order ?
The order can be cancelled only if it is not shipped from our warehouse. Shipping details are generally updated within 1 day.You may place a cancellation requests and if the package is unshipped ,your order will be cancelled and refunded . Order cancellation will cost you Razorpay charges and rest amount will be returned back within 24 -48 hours , however it may take 2 to 5 days for refunded amount to be reflected in your bank account.


Disclaimer 

Our beautiful products are 100% hand made with love, so as a result of human manual involvement there might be slight irregularities in color, size and knots than portrayed in pictures. These irregularities are the hallmark of hand made product and make each exquisite piece one-of-its-kind.